Panel: Tax Administrations: Leveraging AI for Certainty – Country Experiences.

The afternoon's Practicalities & Future-Proofing segment opened with a lively panel on country experiences, focused on how tax administrations are leveraging AI for certainty. The session covered dispute resolution options available to taxpayers, digitalisation journeys in compliance and dispute management, AI-powered strategies for risk assessment and fraud detection, and the future of exchange of information. The panel was moderated by Mr Dennis Lui, CEO of Tax Academy of Singapore and Deputy Commissioner at IRAS, and featured representatives from Singapore (Mr Robin Ng, Assistant Commissioner and Chief Data Officer, IRAS), Thailand (Ms Kornrug Silanookit, Head of the International Compliance Audit Development Division, Revenue Department of Thailand), New Zealand (Mr Patrick O'Doherty, Chief Digital Officer, Inland Revenue New Zealand), and Australia (Ms Jenny Wong, Tax Lead, Policy and Advocacy, CPA Australia).